If a Member has made unreasonable complaints in the past, the Co-op will not assume that the Member’s next complaint is unreasonable as each case will be considered on its merits. All relevant correspondence will be evaluated to consider the circumstances, including:
Whether there is a likelihood that complaints are being made to intentionally cause harassment, redirect resources or to interrupt the proper workings of the Co-op
- Whether the Member has made persistent or unreasonable demands
- Whether the Member has been abusive or threatening to staff or has produced excessive correspondence; or
- Where the complaint is considered to hinder the day-to-day operational management of our services.